Shipping Policy

At Pillarstone Paws, we want your pet products to arrive quickly, safely, and in perfect condition. Every order is carefully packaged to protect your items during transit.

Free Shipping

We offer free standard shipping on all orders over $75 within the contiguous United States. Orders under $75 ship for a flat rate of $7.95.

Processing Time

Orders are processed within 1 to 2 business days. You will receive an email confirmation with tracking information once your order ships.

Delivery Times

Standard shipping typically arrives within 5 to 7 business days after processing. Expedited shipping options are available at checkout for faster delivery.

Order Tracking

Once your order ships, you will receive an email with a tracking number to monitor your delivery status.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery and we will resolve the issue promptly.